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FAQ
What kind of account type I can apply?
Can I open securities account if I am not HK resident?
Can I trade immediately after account opening?
How to reset password?
How to update my personal information?
How to receive daily/monthly statements?
May I require to receive the daily/monthly statements by mail?
How can I check the fees and charges?
What is the Foreign Account Tax Compliance Act (FATCA) of the US?
Which clients in Victory Securities Limited Company are affected?
Where can I find information about FATCA?
What are the Common Reporting Standards (CRS)?
Why is CRS related to me?
Can I choose not to declare my data?
What is the customer's responsibility in reporting?
CRS related information
What is risk tolerance assessment?
What determines the result of the evaluation?
How to open account by online and what are the documents need to prepare?
What should I do if the account opening application is rejected?
What if the bank card verification fails?
What if the ID card recognition is wrong?
How to know if my account is approved?
How to active my account?
How to receive online login account information and password?
What are the trading rules of the Hong Kong stock market?
What are the trading hours of the Hong Kong securities market?
What are the trading hours of the US securities market?
What are the trading hours of the northbound securities market?
How can I authorize others to make trading instructions for me?
Why is my order not accepted?
What stock market trading services does Victory provide?
How to activate functions such as foreign stock market, derivatives and China Connect?
If my computer or mobile phone suddenly crashes or disconnects while using online trading, how can I cancel or change my transaction order?
What is two-factor authentication (2FA) and why do you need two-factor authentication?
Why does the system show that my security code service has not been activated during registration?
Can I register my security code on multiple devices?
Can I use the security code on the tablet?
Can I receive a security code in the Mainland?
Why does the system show that my one-time password is incorrect when I log in?
I want to change my phone, what are the steps?
What should I do if the mobile device with the security code activated is lost or stolen?
Why does the security code software need to set up a password?
How to reset the password?
Can I install security code software on devices that have been cracked?
What are the system requirements for installing a security code?
What are the settlement rules for the Hong Kong stock market?
How to deposit into stock account?
How can I upload deposit certificate.
After submitting the deposit certificate, how long will the account be updated?
How to withdraw funds from a stock account? (For clients with a Hong Kong bank account)
How to withdraw funds from a stock account? (For clients without a Hong Kong bank account)
How can I deposit my physical stock?
How can I withdraw the physical stock?
How can I deposit or withdraw stock through CCASS?
How can I change of registered holder of physical stock?
股票指數與投資收益
什麼是除權?
送股和轉增股的區別
AH股概念解釋 - 什麼是AH股?
AH股概念解釋 - 香港中資股的種類
什麼是首次公開發售新股 (IPO)?
如何查閱有關新股的招股章程?
網上認購有什麼好處?
如何更改或取消新股申請指示?
如何可以知道新股認購結果?
新股認購費用?
認購款項甚麼時間會扣除?
認購資金退回後,甚麼時間可用?
認購新股,帳戶中必須有現金嗎?
新股結果公佈後,如果帳戶內獲分派之股份超過按金額,要怎麼處理?
孖展認購,杠杆必須用最大嗎?
現金認購和孖展認購,可以同時申請嗎?
當天存入的資金可否立即用來認購新股?
當天賣出的股票資金後,多久可以用來認購新股?
新股認購的規則是怎樣的?認購越多,認購成功率越多嗎?